// Industries · Insurance agencies

Activity notes and carrier threads. The paperwork behind every placement.

Agencies write down a lot: activity notes, carrier underwriting back-and-forth, renewal discussions. On commercial lines, that trail can be evaluated. Policyholder personal information and claims stay out.

The systems your team already writes in

Nothing new to install. What counts is years of work on the same systems, connected across them.

Systems insurance agencies commonly run: Applied Epic, AMS360, EZLynx, HawkSoft, Microsoft 365, Outlook.

// Your written record

Years of connected work

6 systems, one trail

What's in, and what stays out

Typically licensable

  • Activity notes on commercial accounts
  • Carrier underwriting correspondence
  • Internal procedures

Stays out

  • Policyholder personal information
  • Claims files
  • Benefits enrollment data
  • Personal lines with consumer financial information

Who counts toward the 30

Count producers, account managers, CSRs and admin who work in the management system daily.

Questions owners ask

Doesn't consumer privacy law cover our files?
Consumer financial information has its own rules and stays out. Commercial-lines process records are what's evaluated.
We're mostly personal lines.
That narrows what's in scope; your readiness assessment will reflect it.
Do carriers have to agree?
Your attorney checks your carrier agreements; anything they restrict stays out.

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